About the role

Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows. We’re looking for a motivated and analytically-minded Technical AI Solutions Engineer to join our growing team. You’ll play a critical role in helping customers succeed on Cassidy by providing high-quality support, troubleshooting workflows, and driving continuous improvements across our support experience. This is a unique opportunity to work directly with users, grow your technical skills, and make a meaningful impact at a fast-growing AI company. About the Role: As a Technical AI Solutions Engineer, you’ll become an expert on Cassidy’s platform, users, and use cases. You'll act as a true partner to our customers — diagnosing issues, modeling solutions, and enabling them to build powerful AI workflows. You’ll also help identify product improvements based on real-world usage and collaborate closely with our engineering and product teams. This role is perfect for a recent college graduate who is hungry to break into tech, excited to work on the cutting edge of AI, and eager to learn and grow quickly. Responsibilities: 1. Become a Cassidy Expert - Master our platform capabilities, best practices, and customer workflows. 2. Support Customer Success - Provide hands-on technical support via email and other channels. - Troubleshoot user workflows, identify root causes, and offer actionable solutions. - Distinguish between user errors and true platform bugs, escalating where needed. 3. Educate and Empower Users - Build sample workflows and models to illustrate concepts and solve problems. - Teach users best practices to help them become self-sufficient. 4. Drive Internal Improvements - Analyze trends in support cases and suggest improvements to documentation and processes. - Help optimize internal tools and resources to scale the support function. 5. Collaborate Across Teams -Work closely with Product, Engineering, and Customer Success to champion user needs and feedback. Who You (Ideally) Are: A high-achieving recent graduate excited to launch your tech career. Motivated, resourceful, and energized by solving complex problems. Comfortable operating in ambiguity and learning fast in a dynamic environment. Exceptional written and verbal communicator — you can explain technical topics clearly and concisely. Demonstrated experience mastering a technical product, tool, or platform (e.g., coding projects, no-code tools, technical side projects). Passionate about customer success and building real solutions. Willing to work from our NYC office (this is an in-person role). Benefits: Competitive pay Unlimited PTO Medical and dental insurance Significant equity in a well-capitalized company High-transparency, high-autonomy team environment Opportunity for fast career growth as Cassidy continues to scale.