About the role

About Shepherd’s Shepherd’s dares men to be great. As one of America’s best and fastest-growing made-to-measure menswear brands, we help our customers live a life in pursuit of faith, family, friends, and work that matters. More than a clothing brand, we represent a way of life, inspiring men to live with purpose through our products and our ethos. We’re a fast-growing company offering strong opportunities for great candidates. Join us to build a world-class brand. Who You Are Our “home run” hire is an operational leader with a proven ability to build, streamline, and scale a growing business to run at peak performance. You’re process-driven, disciplined, and deeply organized—but you’re also adaptable and capable of handling the unexpected with calm and clarity. You thrive in fast-moving environments, are comfortable wearing multiple hats, and can lead projects from concept to completion without constant oversight. Above all, you’re inspired by our mission and eager to translate that vision into a world-class customer and team experience. The Opportunity We’re seeking a strategic and hands-on Director of Operations or Senior Operations Associate to oversee the systems, processes, and people that power our business. Reporting directly to the CEO, you’ll ensure our supply chain, production, customer service, and internal workflows operate with excellence. This role is perfect for an independent, resourceful problem-solver with a passion for building scalable systems, building a business, and ensuring operational excellence at every level. Key Responsibilities Oversee Day-to-Day Operations: Ensure all business functions—including production, fulfillment, inventory, and customer service—run smoothly and efficiently. Develop Scalable Systems: Design, implement, and refine processes to support rapid growth without sacrificing quality or culture. Vendor & Partner Management: Build strong relationships with suppliers, manufacturers, and service providers to ensure consistent quality and reliability. Data-Driven Improvements: Track and analyze operational metrics, using insights to optimize workflows, improve margins, and elevate customer satisfaction. Cross-Functional Leadership: Collaborate closely with marketing, sales, finance, and product teams to align operations with company goals. Compliance & Standards: Ensure operational practices meet all legal, safety, and quality standards. What You Bring Proven Expertise: A track record of managing operations for a growing company, ideally in retail, apparel, or a product-based business. Process Orientation: A knack for building and refining systems that improve efficiency, quality, and scalability. Leadership Skills: Experience leading teams, coordinating multiple projects, and holding people accountable to results. Analytical Mindset: Comfort with data and metrics to make informed operational decisions. Cultural Fit: An independent, solutions-focused leader who thrives in a fast-paced, entrepreneurial environment. You’re aligned with the cultural values Shepherd’s promotes. Experience: Several years of hands-on operational leadership; no specific degree required—just the ability to get measurable results. Why Shepherd’s? Mission: You believe deeply in our mission and want to see the company’s values shared. Growth: Join a rapidly expanding company with equity grants and significant potential for career advancement. Impact: Report directly to the CEO and take ownership of a critical function, with the freedom to innovate and make a lasting impact. Location and Travel This role is based in Scottsdale, Arizona, with occasional travel to support vendor visits, new location openings, brand initiatives, and operational projects.